You have ordered a hospital bed for your mother's bedroom. It is arriving Friday. You just realized it is 200 lbs, comes in six pieces, and requires assembly. This is the problem White Glove delivery solves.
What White Glove delivery actually includes
- Scheduled delivery appointment: you choose the day and time window
- In-home delivery: the item is carried inside to the room where it will be used
- Assembly: the delivery team assembles the product on site
- Testing: the equipment is tested and confirmed working before the team leaves
- Demonstration: the team shows the user and caregivers how to operate the equipment
- Packaging removal: all boxes and packing materials are taken away
Who needs White Glove delivery
- Elderly recipients living alone or with another elderly person
- Large or heavy equipment: hospital beds, lift chairs, full-size power wheelchairs, patient lifts
- Recipients with limited mobility who cannot inspect equipment at the curb
- Multi-floor homes: equipment needs to be carried upstairs
- Anyone who needs a proper demonstration of how to operate the equipment
What White Glove delivery is not
White Glove does not include permanent installation — grab bars that need drilling, stair lifts requiring electrical work, or ramps that need to be bolted to a structure. Those require a licensed contractor. White Glove also does not include moving existing furniture — have the room prepared before delivery.
Timeline and how to prepare
White Glove typically adds 5–10 business days to the delivery timeline. To prepare: clear the path from the front door to the delivery room, measure doorways, have someone present for the demonstration, and confirm the appointment 24 hours in advance.
How to order White Glove at OzzoCare
White Glove delivery is available on select large items including hospital beds, lift chairs, full-size power wheelchairs, and patient lifts. Where available, it appears as a delivery upgrade on the product page. If you do not see it listed and need it, contact us.
