What to Expect Before
Delivery Day Arrives

Our In-Home Setup & Assembly Service is an optional premium add-on designed for larger products and customers who need setup assistance. This is a labor service — not a shipping charge — and is never required to receive your order.

• Scheduled appointment at a time that works for you
• Product brought inside the home to your preferred room
• Assembly and setup completed by the service team
• Operational demonstration so you're comfortable using the product
• All packaging removed and disposed of
• Usually adds 5–10 business days to the delivery timeline

Standard freight means the item is brought to your curbside or the nearest accessible ground-level location. It does not include carrying the item inside, navigating steps, or assembly.

• The freight carrier will call ahead to schedule a delivery appointment
• An adult must be present to receive and sign for the delivery
• Make sure to use a current, reachable phone number at checkout so the carrier can contact you

For freight deliveries, always inspect the shipment carefully before signing the delivery receipt. Once signed without notation, it becomes harder to file a damage claim.

• Look for tears, punctures, dents, or crush damage on the box or pallet
• If the packaging is damaged, note it clearly on the delivery receipt before signing
• If the product itself is visibly damaged, you may refuse delivery and contact us immediately
• If damage is discovered after delivery, report it to us within 72 hours
• Take photos of both the packaging and the product — these are required for carrier claims

After your order ships, you'll receive a shipping confirmation email with your carrier name, tracking number, and estimated delivery date.

• Parcel shipments (UPS / FedEx / USPS) typically show detailed tracking within 24 hours
• Freight tracking is less granular and is largely managed through the carrier's scheduling call
• Expedited shipping may be available on parcel-eligible items only — contact us before ordering
• Expedited shipping reduces transit time only, not processing time
• Large freight items such as power wheelchairs and scooters generally cannot be expedited

OzzoCare currently ships to the 48 contiguous United States and Washington, D.C. only. We do not currently offer shipping to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• Other U.S. territories and insular areas
• APO / FPO military addresses
• International destinations outside the United States

If you have questions about your shipment, need to report damage, or want to add the In-Home Setup & Assembly Service to your order, our team is here to help.