Your Privacy,
Explained Clearly
At OzzoCare, we respect your privacy. This page explains what information we collect, how we use it, who we share it with, how we protect it, and what rights you have.
Plain-language promise
We wrote this policy in plain language because you deserve to understand how your information is handled, not dig through legal fog to find the answer.
1. Who We Are
OzzoCare.com is owned and operated by Fresh Edge LLC, trading as OzzoCare. Fresh Edge LLC is the data controller for personal information collected through this website.
Fresh Edge LLC
3075 W Del Monte Dr, Apt 112, Anaheim, CA 92804-1775
OzzoCare is a brand name of Fresh Edge LLC. Both names refer to the same legal entity operating this store.
2. What Information We Collect
We collect information in three ways: information you provide directly, information collected automatically, and information received from third parties.
- Contact and account information such as your name, email address, phone number, and password
- Order information such as billing address, shipping address, and order details
- Payment-related information processed securely through third-party processors
- Communications, reviews, ratings, and customer support messages
- Device, browser, IP address, usage behavior, site search behavior, and cookie data
- Transaction history, cart activity, and checkout behavior
- Third-party confirmations from payment processors, carriers, and advertising platforms
3. How We Use Your Information
- Process payments, fulfill orders, and arrange delivery
- Provide customer support, handle returns, and resolve complaints
- Create and manage your account
- Send transactional emails such as order confirmations and shipping updates
- Improve the website and shopping experience through analytics
- Prevent fraud and maintain security
- Comply with legal obligations
- Show relevant advertising where you have consented to marketing cookies
We do not use your personal information to make automated decisions with legal or similarly significant effects without human review.
5. Data Retention
- Order and transaction records are typically retained for 7 years
- Account information is retained while the account is active and for a period after closure
- Customer support communications are retained for service and compliance needs
- Cookie and analytics data is retained according to the platform's standard settings
When data is no longer needed, we securely delete or anonymize it.
6. How We Protect Your Information
- SSL/TLS encryption on OzzoCare.com
- PCI-DSS compliant payment processing through third-party gateways
- Shopify-hosted infrastructure with enterprise-grade protections
- Access controls so only authorized personnel can access customer data
- Ongoing review of internal handling practices and third-party provider safeguards
No internet transmission method is 100% secure, but we use industry-standard protections and respond to breaches as required by law.
7. Your Rights
OzzoCare respects privacy rights for all customers and provides additional rights for California residents where applicable.
You may request a copy of the personal data we hold about you.
You may request correction of inaccurate or incomplete information.
You may request deletion of personal data, subject to legal retention obligations.
You may unsubscribe from marketing emails at any time.
You may request your data in a commonly used, machine-readable format.
California residents may have rights to know, delete, opt out of certain sharing, and avoid discrimination under CCPA/CPRA.
8. Children's Privacy
OzzoCare.com is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Third-Party Websites
Our site may link to third-party websites such as manufacturers, financing partners, or social platforms. Their privacy practices are governed by their own policies, not this one.
10. Cookies
OzzoCare.com uses cookies and similar technologies. Full details are available in our Cookie Policy, and cookie preferences can be managed using the Cookie Settings link in the footer.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in law, technology, or our practices. Material changes will be reflected by updating the Last Updated date and, where appropriate, by additional notice.
12. Contact Us About Privacy
Monday – Friday, 9 AM – 5 PM Pacific
Fresh Edge LLC, 3075 W Del Monte Dr, Apt 112, Anaheim, CA 92804-1775