Quick Answers,
Without the Guesswork

Browse or search for the product you need, choose your options, add it to cart, and complete checkout. If you would like guidance before ordering, our team is happy to help — call or email us before placing your order.

We accept all major credit and debit cards, PayPal, and Shop Pay. HSA and FSA debit cards are also accepted for eligible products.

Yes. Shop Pay Installments is available at checkout and shows an estimated monthly payment on product pages, subject to eligibility.

OzzoCare accepts HSA and FSA debit cards. Many mobility and home medical products qualify, but eligibility depends on the specific item and your plan. We recommend confirming with your HSA or FSA provider before purchasing, as OzzoCare cannot confirm eligibility for your specific plan.

Yes. Call 626-822-1457 Monday through Friday, 9 AM to 5 PM Pacific Time, and a team member can help place the order.

Yes. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with your carrier name, tracking number, and estimated delivery date once the item ships.

Cancellations requested before an item ships are handled case by case. Pre-orders cancelled before shipment are subject to a 4% cancellation fee to cover non-refundable payment processing costs. Once an item has shipped, cancellations are treated as returns and subject to outbound shipping fees, return shipping fees, and applicable restocking charges. Contact us as early as possible if you need to cancel.

Yes. All OzzoCare products are brand new unless clearly labeled otherwise, such as Open Box or Refurbished. Every order ships directly from the manufacturer's authorized warehouse.

Yes. OzzoCare is an authorized dealer for every brand it carries. Products are sourced directly from manufacturers or approved distribution channels — never from grey-market or third-party resellers. This ensures you receive a genuine product and a valid manufacturer warranty.

Each product page includes detailed specifications, use cases, and guidance on who the product is best suited for. If you are still unsure, contact our team before ordering. Let us know who the item is for, their size and weight, the environment it will be used in, and your budget — we will point you in the right direction.

Yes. Every product comes with the original manufacturer warranty. Coverage varies by brand and product type — full warranty details are listed on each product page. We advocate on your behalf if a warranty issue arises after purchase.

Yes, for brands and products that support it. Custom or configured products — such as scooters with canopies, non-standard seats, or special controls — are built specifically for your order. Please note that custom-built or made-to-order configurations are non-returnable once ordered. We strongly recommend speaking with our team before placing a custom order to make sure the configuration is exactly right.

Yes. Standard shipping is free to all 48 contiguous United States and Washington, D.C. No minimum order and no coupon code required. OzzoCare does not currently ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, APO/FPO addresses, or international destinations.

Most orders are processed within 1 business day. Estimated transit times after dispatch:

• Accessories & Bathroom Safety — 3–5 business days
• Rollators, Walkers, Manual Wheelchairs — 3–7 business days
• Folding & Travel Power Wheelchairs — 3–7 business days
• Full-Size Power Wheelchairs — 5–10 business days (freight)
• Mobility Scooters — 5–10 business days (freight)

Total estimated delivery from order placement is 6–9 business days for parcel items. Freight items may take longer. Orders placed after 5 PM Pacific or on weekends begin processing the next business day.

Standard freight is curbside delivery — the carrier brings the item to the nearest accessible ground-level location outside your home. It does not include carrying the item inside, navigating steps, or assembly. Our optional In-Home Setup & Assembly Service includes a scheduled appointment, delivery inside your home, full assembly and testing, a product demonstration, and packaging removal. It is available on larger products such as mobility scooters and power wheelchairs, and adds approximately 5–10 business days to the delivery timeline. Standard curbside delivery is always free — the In-Home Service is always optional.

Expedited shipping may be available on parcel-eligible items such as rollators, manual wheelchairs, and small accessories. It is generally not available on large freight products such as full-size power wheelchairs and mobility scooters. Expedited shipping reduces transit time only — it does not reduce processing time. Contact us before ordering if you need a faster delivery.

OzzoCare does not currently offer standard shipping to Alaska, Hawaii, U.S. territories, or international destinations. If you are in Alaska or Hawaii and are interested in a product, contact us at support@ozzocare.com or 626-822-1457 before placing your order — we may be able to provide a custom freight quote depending on the product and destination.

Inspect the packaging carefully before signing the delivery receipt. If the packaging shows damage, note it clearly on the carrier's paperwork before signing. If the product itself is visibly damaged, you may refuse delivery and contact us immediately. If damage is discovered after unpacking, report it to us within 72 hours of delivery with photos of both the packaging and the product.

Most items can be returned within 30 days of delivery, provided they are new, unused, and in original packaging with all parts, manuals, and accessories included. An RA (Return Authorization) number is required for all returns — items sent back without one may be refused. See our full Returns & Refunds Policy for category-specific details.

Contact us within 72 hours of delivery with your order number and photos of both the packaging and the product. We will arrange prepaid return shipping or a freight pickup where applicable, and offer you a full refund or replacement at no cost to you. Damaged and defective items are never subject to restocking fees.

Change-of-mind returns may involve a restocking fee depending on the product category:

• Accessories & Bathroom Safety — No restocking fee
• Rollators & Walkers — 15% restocking fee
• Manual Wheelchairs — 15% restocking fee
• Folding & Travel Power Wheelchairs — 15–20% restocking fee
• Full-Size Power Wheelchairs — 20% restocking fee
• Mobility Scooters — 20% restocking fee

For change-of-mind returns, return shipping is the customer's responsibility. Damaged, defective, or incorrect items are never subject to restocking fees.

Email support@ozzocare.com or call 626-822-1457 with your order number and reason for return. We will respond within 2 business days with your RA number and the correct return address. Package the item securely in original packaging, write the RA number on the outside of the box, and ship within 14 days using a tracked, insured method. Once received, the return is inspected within 3–5 business days and the refund is processed to your original payment method if approved.

No. Returns are accepted only for items in new, unused condition with original packaging intact — unless the issue is shipping damage, a manufacturer defect, or an incorrect item sent by OzzoCare or the supplier.

Yes. The following cannot be returned under any circumstances:

• Custom-built or made-to-order products — including scooters with canopies, non-standard seats, Shabbat mode, or special motor or throttle configurations
• Opened shower chairs, bath seats, commodes, transfer benches, and similar hygiene-sensitive items
• Products showing signs of use, modification, or damage caused after delivery
• Returns sent without a valid RA number

If you are unsure whether your product qualifies as a custom configuration, contact us before ordering.

Once the returned item is received and inspected (3–5 business days), approved refunds are processed to your original payment method. Credit card refunds typically appear within 5–10 business days after processing. PayPal refunds are typically faster. Original outbound shipping charges and optional In-Home Setup & Assembly Service fees are non-refundable once service has been arranged.

No. OzzoCare is a retail cash and credit store and does not bill Medicare, Medicaid, or private insurance directly. All purchases are paid for at the time of checkout.

Common reasons include faster product access, preference for a specific product not covered by insurance, exhausted insurance benefits, or wanting to manage the purchase directly for a family member. Retail purchasing also gives customers full control over product selection without requiring a prescription in many cases.

No. Guest checkout is available. Creating an account is optional but makes it easier to view order history and get support on past purchases.

We use your information to process and fulfill your order, communicate about your purchase, and — where permitted — send relevant recommendations or promotions. Full details are in our Privacy Policy.

Use the unsubscribe link in any marketing email. Transactional emails related to your order — such as order confirmations and shipping notifications — will still be sent as needed.

Email support@ozzocare.com, call 626-822-1457, or use live chat during business hours. Our mailing address is Fresh Edge LLC, 3075 W Del Monte Dr, Apt 112, Anaheim, CA 92804-1775 — please note this is our administrative office, not a return shipping address.

Monday through Friday, 9 AM to 5 PM Pacific Time.

Absolutely — we encourage it. Mobility products are large, specialized, and in many cases custom-configured. Speaking with our team before ordering helps ensure you get exactly the right product. Call 626-822-1457 or email support@ozzocare.com.

Contact us directly. OzzoCare is a purpose-driven company and we take delivery issues, service concerns, and complaints seriously. We will work with you and the manufacturer to resolve any problem as quickly as possible.