Contact OzzoCare
Real people. Real support. No bots, no dead-end ticket systems.
Whether you need help choosing the right mobility equipment, tracking an order,
or solving a delivery issue, our team is here to help you quickly and clearly.
Call Us
626-822-1457
Monday to Friday
9 AM – 5 PM Pacific Time
A mobility specialist will answer.
Email Us
support@ozzocare.com
We respond within 1 business day.
Include your order number for faster help.
Live Chat
Available during business hours.
Click the chat icon in the bottom right corner of any page on OzzoCare.com.
Business Address
Fresh Edge LLC
3075 W Del Monte Dr, Apt 112
Anaheim, CA 92804-1775
This is our business address only, not a return address.
Send a Message to Our Support Team
Have a question about wheelchairs, scooters, rollators, or an existing order? Send us a message and a member of our team will respond within 1 business day.
What to Expect
We know many customers reach out during stressful moments. We take that seriously and respond with clarity, urgency, and care.
Phone calls answered live during business hours by a real team member.
Emails responded to within 1 business day, Monday to Friday.
Urgent issues: write URGENT in your subject line if time-sensitive.
Live chat typically answered within a few minutes during business hours.
No bots — every response comes from a member of the OzzoCare team.
What Can We Help You With?
Choosing the Right Product
Tell us who the product is for, their height and weight, where they'll use it, and your budget. We'll help you choose before you spend a dollar.
Order Status or Tracking
Include your order number from your confirmation email and we'll give you a clear update on where your order is and when to expect it.
Delivery Questions or Issues
If your freight delivery is delayed, damaged, or incorrect, contact us right away with your order number and photos if applicable.
Returns and Refunds
Email us with your order number and reason for return. We'll respond with return instructions and any required authorization details.
Warranty and Product Issues
Describe the issue and include your order number plus photos or video if possible. We'll help determine the next step quickly.
Payment, Billing & HSA/FSA
Questions about charges, financing, or HSA/FSA eligibility? Reach out with your order number and we'll help sort it out clearly.
Quick Answers Before You Reach Out
"OzzoCare exists because I know what it feels like to need guidance and find nothing but a website full of products with no one to help. When you contact us, you're reaching people who chose to build this company because they believe that buying equipment for a loved one should feel like getting help from someone who cares, not placing an order with a machine. We will always pick up the phone."
Business Hours
| Day | Hours (Pacific Time) |
|---|---|
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | Closed — emails answered next business day |
| Sunday | Closed — emails answered next business day |
| Federal Holidays | Closed — emails answered next business day |